A. When you make a Booking, you accept the applicable policies as displayed in the booking process. You’ll find each Service Provider’s cancellation policy and any other policies (about age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Website(s): on the Service Provider information pages, during the booking process, in the fine print, and/or in the confirmation email or ticket (if applicable).
B. If you cancel a Booking or don’t show up, any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy as stated in the service description.
C. Some Bookings can’t be cancelled for free, while others can only be cancelled for free before a deadline, also this will be stated in the service description.
D. Therefore, refunds can only be granted according to the Third Party Terms and service description.
E. In case of refunds, we or the service provider can charge a general cancellation fee of 15%.
F. If you book a Activity by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can’t collect the balance on the date specified. If they do, any non-refundable payment you’ve made will only be refunded at their discretion. It’s your responsibility to make sure the payment goes ahead on time (that your bank, debit card or credit card details are correct, and that there’s enough money available in your account).
G. If you think you’re not going to arrive on time, please contact us or your Service Provider / Third Party if we have shared with you the direct contact details and tell them when they can expect you, so they don’t cancel your Booking. If you’re late, or don’t show up we are not liable for the consequences (e.g. the cancellation of your Booking, or any fees the Service Provider may charge).
H. As the person making the Booking, you are responsible for the actions and behavior (in relation to the Activity) of everyone in the group. You are also responsible for obtaining their permission before providing us with their personal data.
I. We have the right to stop you making any Bookings, to cancel any Bookings you’ve already made, and/or to stop you using our Website(s), our Customer Service, and/or your Account. Of course, we’ll only do this if, in our opinion, there’s a good reason to – for example:
● fraud or abuse
● non-compliance our terms, with applicable laws or regulations
● inappropriate or unlawful behaviour (e.g. violence, threats or invasion of privacy) in relation to us, any of the companies we work with – or anyone else, for that matter.
● If we cancel a Booking as a result, you won’t be entitled to a refund. We may tell you why we’ve cancelled your Booking, unless telling you would (a) contravene applicable laws and/or (b) prevent or obstruct the detection or prevention of fraud or other illegal activities. If you believe we have incorrectly cancelled your Booking, please contact our Customer Service team.